IHI Services Overview

Consultancy Services Provided by IHI

  • Q: What services do IHI provide?

  • A: IHI provides consultancy services for license application, renewal, and variation services for clinics and day procedure centers. We improve operating systems, train staff, design facilities, and prepare documents. We also act as authorized representatives for clients and handle all application procedures and enquiries from the Department of Health. Additionally, we plan and commission new medical centers.

Process & Procedure

Clinic License Requirements Under Cap 633

  • Q: How to apply for a clinic license?

  • A: 5-step guide:

    • Appoint Chief Medical Executive based on Private Healthcare Facilities Ordinance Cap 633's requirements.

    • Set up system to comply with Standards for Clinics requirements.

    • Staff achieve relevant training.

    • Keep good records of clinic operation.

    • Submit Clinic License application documents to Department of Health.

Initiating IHI’s Service Process

  • Q: What is the procedure for getting IHI’s service?

  • A: We visit your medical center or discuss your needs upon receiving your enquiry. For existing centers, we assess your organization’s size and services before providing a preliminary work schedule.

Project Phases for License Application

  • Q: Will the project be conducted by phases?

  • A: The project begins with a briefing and evaluation, followed by analysis and recommendations. Next, we set up policies and procedures, with physical improvements if needed. The final phase is application submission and site inspection preparation.

  • Q: What documents are needed for a Day Procedure License application?

  • A: Documents needed:

    • Staff roster

    • Staff credentials

    • Staff training record

    • Policies and Procedures covering all the standards

    • Equipment record

    • Facilities maintenance record

Fees & Charges

Consultancy Fee Structure

  • Q: How much is IHI’s consultancy fee?

  • A: Fees depend on the number of sites, rooms, scope of work, specialty services, and management structure.

Licensing Timelines

Timeline for Obtaining a License

  • Q: How long does it take to obtain a license?

  • A: For new centers, applications must be submitted 2 months before operation. If the required documents are complete, the Department of Health schedules an inspection within 10 days. Follow-up actions may be required after inspection, and results are issued within 15 working days.

Post-License Support and Renewal

  • Q: After obtaining the license, will IHI continue to provide support?

  • A: IHI can support license renewal applications and license variation applications. For Day Procedure Centers license, it is valid for 3 years, while clinic licenses are valid for 5 years. We assist in maintaining medical centers with up-to-date regulations and standards, and prepare them for routine inspections by the Department of Health.

Renovation & Compliance

Handling Renovation for Compliance

  • Q: What if renovation is required to meet the Code of Practice?

  • A: For day procedure centers, we ensure facilities meet infection control and healthcare engineering standards by collaborating with experienced healthcare engineering companies.

Staff Involvement

Staff Members Involved in the Project

  • Q: How many staff members from the medical center will need to be involved in the project?

  • A: IHI will work closely with the Chief Medical Executive (CME) and the operation manager of the medical center. Other staff need to understand and follow the policies and procedures endorsed by the CME. Some staff will need to fulfil the requirements for relevant training.